Shipping & Returns

Shipping Policy

Order Processing:

Processing Time: All items are made to order. Please allow 2-5 business days for your order to be processed before it is shipped. Once your order is ready, you will receive a shipping confirmation email with tracking information.

Shipping Rates:

Free Shipping: Enjoy free shipping on all orders over $35 within the United States. For orders under $35, standard shipping rates will apply, calculated at checkout.

Estimated Delivery Times:

Domestic Shipping (within the U.S.): Standard shipping typically takes 4-8 business days after the order has been processed.
*Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take up to 7-12 business days.
International Shipping: Standard shipping times vary depending on the destination, typically ranging from 10-30 business days. Please note that customs processing may cause additional delays.

Tracking Your Order:

Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your package through the carrier’s website.

Shipping Restrictions:

Currently, we ship worldwide. Please note that we are not responsible for any customs fees, duties, or taxes that may be imposed by your country on international shipments.

Lost or Damaged Packages:

If your package is lost or damaged during transit, please contact us at care@createdbyzeijaan.com within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Shipping to Multiple Addresses:

If you wish to ship items to multiple addresses, please place separate orders for each address.

Changes to Your Order:

If you need to make changes to your order or update your shipping address, please contact us as soon as possible. We can only make changes if the order has not yet been processed.

If you have any questions or concerns about our shipping policy, feel free to reach out to us at care@createdbyzeijaan.com. We’re here to help!

Return & Exchange Policy

At Created by Zeijaan, every item is made just for you! We take great pride in creating high-quality, custom products tailored to your order. Because each piece is made to order, we are unable to accept returns or exchanges, except in specific cases outlined below.

Why Made-to-Order is Special:

Unique to You: Your item is crafted with care, specifically for you, ensuring it’s fresh, new, and made to your preferences.
Sustainable Approach: By making products on demand, we reduce waste, ensuring that only the items you love are produced.

Exceptions for Returns & Exchanges:

We understand that sometimes things don’t go as planned. We offer replacements in the following cases:

Defective Items: If your item arrives with a defect, please contact us within 48 hours of delivery with photos and a description of the issue. We’ll gladly send a replacement.
Lost in Transit: If your package is confirmed lost by the carrier, we’ll resend your order at no additional cost.
Incorrect Order: In the rare case you receive the wrong item, let us know within 48 hours, and we’ll make it right by sending you the correct product.

How to Request a Replacement:

To initiate a replacement request, please contact us via email at care@createdbyzeijaan.com with your order number and details of the issue. Our team will review your request and respond promptly.

Thank you for your understanding and for supporting our made-to-order approach. This process allows us to provide you with the best possible product, crafted just for you.